Order Cancellation

Orders may be modified or cancelled before the production or shipping process starts.

Customized or manufacturing orders that have already entered production stages may not be cancelled after confirmation.

Returns & Refunds

Customer satisfaction is important to us. Refund or replacement requests may be accepted in the following cases:

• The received products contain manufacturing defects
• The delivered products do not match the confirmed order specifications
• The wrong products were delivered by mistake

For customized, printed, embroidered, or specially manufactured products, returns or refunds may not be available unless there is a manufacturing issue or execution error.

Shipping & Delivery

Delivery times may vary depending on:

• Order quantity
• Manufacturing stages
• Shipping destination
• Seasonal workload and shipping conditions

Customers are responsible for providing accurate shipping and contact information to avoid delays or delivery issues.

Contact & Support

If you experience any issue related to your order or delivery, please contact us through the official communication channels available on the website.

Our team will review the issue and provide the appropriate support as quickly as possible.